Digital Authentication

发布时间：2024-12-09 14:50

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Activate the new Digital Authentication for a smoother banking experience

We've launched Digital Authentication to bring you a safer and faster way to bank, online and on mobile, without the need to carry a physical Security Device.

Activate Digital Authentication on the HSBC China Mobile Banking app now to log on or make transactions, the new way.

*Please refer to the app interface and functionality as the most accurate version of mobile banking service

手机银行app二维码

Simplify your HSBC digital banking experience

The screen log on with PIN

Mobile banking

You can now log on to or make transactions in mobile banking with just your 6-digit PIN. Enable biometric authentication such as Face, Touch or Fingerprint ID for an even faster banking experience.

Steps

Online banking

You can log on to or make transactions by scanning a QR code generated in online banking, with your mobile device and entering your 6-digit PIN. Note: for your security, you'll be asked to follow additional steps when you use a new browser for the first time. Once you've approved it as 'trusted', you won't need to complete additional steps when you use that browser. See the 'trusted browser' section for more information.

You can still log on with your username and password. Note: you'll still need to use Digital Authentication to perform certain actions on the mobile banking app, such as changing your password or adjusting your transaction limits. This better protects your account.

Steps

The screen log on with QR code

Choose QR code and SMS one-time code

Forgot your password? New convenient ways to reset it

Once you've activated Digital Authentication, you can open the HSBC China Mobile Banking app and scan the QR code on the online banking page. Next, enter your 6-digit PIN (or use Face, Touch or Fingerprint ID) and an SMS one-time passcode to reset your password.

Other ways

How to activate Digital Authentication

You can only complete the activation in the HSBC China Mobile Banking app. Please set up Digital Authentication when your HSBC China Mobile Banking app prompts you to do so. It will only take 1–2 minutes.

We also recommend that you enable biometric authentication, such as Face, Touch or Fingerprint ID for an even faster banking experience. Learn more This link will open in a new window about it.

* Once you've activated Digital Authentication successfully, your physical Security Device will be disabled.

Activate with your password or biometric credentials

Activate with your physical Security Device

How to set a trusted browser for online banking

You can set your preferred browser as a 'trusted browser' so you don't have to complete the verification process every time you log on to online banking.

To keep your account safe, we suggest that you only do so with browsers on your personal device, and that you avoid logging on to online banking on a public computer.

If you've activated Digital Authentication

If you haven't activated Digital Authentication or wish to continue using a physical Security Device

How to reset Digital Authentication if you change your phone

Your Digital Authentication can only be activated on one mobile device at a time. Here's how to reset it, depending on your situation.

If your old phone is still working

If your old phone is not working

More FAQs

1. What should I do if I forget my password?

2. Will I still need to remember my password after I've set up my new 6-digit PIN?

3. What should I do if I forget my 6-digit PIN?

4. What should I do if I forget my username?

5. What should I do if I don't receive a verification code?

6. How do I update my phone number?

7. What should I do with my physical Security Device after I've activated Digital Authentication?

8. Can I continue to use my physical Security Device after I've activated Digital Authentication?

9. What should I do if I lose my phone?

网址：Digital Authentication https://www.yuejiaxmz.com/news/view/424365

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